When it is in you 5 causes of conflict with the staff

Whether you're a thousand times communication master, you have certainly evolved awkward feelings to communicate with the staff. Or, of course, you - the very rare exception to the rule, confirming the rule itself. PR-crates, marketers, advertisers and, in fact, own service managers work like bees to meet Western standards (at least, I would like to think so). And we do not care, go to the store / coffee shop / beauty salon, a rush of feelings of shyness to aggression, often unable to cope with emotions. Whether it's only the receiving side?

1. We do not believe in yourself

It was getting dark. One of the best tables had been booked in advance personally to you in the morning. But on the ground it was found out that "An overlay", "suggest you sit down vooon for the table in the corner," "It is exactly the same." A children's area, which has an obvious success ala "today we have sold out", and the "golden path" to the kitchen, according to which during the evening waiters doing a hundred "flights", - it is so nice bonus, to reimburse that nobody will rush. And you are following obediently to "exactly the same table", experiencing a bunch of "nice" emotion. At best, forced a few words with a hint of a claim on his face. Evening spoiled.

Self-doubt, of the forces "to defend the truth of" fear and "everything will look, listen and evaluate" make us choose silence, followed by a children's offended grimaces and MAT Rolling Eyes instead of a constructive conversation. What to do?

Recognize their social responsibility. As long as we continue to turn a blind eye to the mistakes, shortcomings and blunders on the part of staff. Law "and so goes" comes into effect when people see that the majority is silent. If you really do not want a repetition of such a situation, gather into a fist and have the luxury of arguments indicate its position. Not becoming personal and high notes, of course.

2. We can not deny

It is difficult to deny the request of a friend, a friend needed help, but please thousandth of the account is not quite correct. When we ask for money in debt, despite the existence of their financial plans for the month, it is difficult to answer "no." The proposal to visit a boring event / evening in unpleasant company ...

Finally, take advantage of a completely unnecessary services. The problem is the inability to time and, in principle, to say "no." This inability, we just assume from everyday life in a beautiful box with a festive bow, for example, directly into the hands of the beautician. Coming for a procedure, we leave with a whole set of manipulations on your face and an empty purse. We do not quite understand that word with the prefix "bio", and that this prodigy makes a face. But the master said it was necessary. A clear failure was not.

What to do?

Inability to refuse smoothly follows from our first point - self-doubt. It is really a dangerous thing that can put anyone in an awkward position, and even comical. Work on yourself and control over the events taking place, where it is important to use the time to stop - the word "no" - this is a panacea for all ills, including dissatisfaction with the service sector, so stubbornly refused to sell us a package instead of one.

3. We wish we spent on time

You remeasure seems, half of all the things of this store. Seller carefully waltzed around you continuously making major brand delivery in your dressing room. But you have not found the dress, which will shine like Samantha Jones on the red carpet or at a birthday childhood friend. Now you feel uncomfortable. Confused and bowing in the most exquisite poses a higher light, you leave with a profound sense of guilt.

Seller has paid so much attention to you, was so polite and considerate, spent a lot of time in you, and you did not live up to his expectations.

What to do?

To understand that, first of all, it's his job. He, if you want to be the job description. For the time spent with you, he will still get the money, even without nice bonuses and interest on your purchases. The seller can be a true professional in his field, but what if the thing you just do not like? Remember that to make unnecessary purchases - it's profligacy. Bows in elegant poses and even a friendly word, "I apologize," you can leave. But the feeling of embarrassment and guilt should get rid of, it is not logical.

4. We are afraid to offend

At the reception manicure you decided on a design that had reason. But here's the master begins to tell you his vision. "It is better to take the yellow instead of beige," "mat - is impractical, better gloss." You clearly know why you want that kind of beige color but afraid to offend the master. Suddenly he decides that his opinion does not matter to you or refusal - incrimination is it in poor taste.

What to do?

If the reason for the choice can be read out in public, tell the truth. Even the most caring professional stops in trying to convince you that he is not interested in the production of a negative. If you do not want to tell him the reason, see point №2. Remember that there are words such as "want" and "do not want", the argument here is not so necessary.

5. We want to subconsciously power

The desire to teach, make comments, point out mistakes and give advice to haunt us carefully seller in shop of household appliances. Most often, we can not afford such behavior in the inner circle. It is fraught with broken relationships. And we go to a restaurant, shop, car wash, proudly showing off their ability to lead. Cheerfully waving, floating high tone and index finger.

What to do?

Explain your inner commander that any profession, and people, in particular, must be respected. After all, everyone - is a person. Educated people are equally courteous with both the general director of LLC "A lot of money will be even more", and with an ordinary cleaner. Indeed, respect for others - it is, above all, respect for oneself. But the desire to "rule" is better to put a peaceful course, climbing the corporate ladder, for example.

6. We have a problem

We are annoying everyone and everything: people, cars, birds. I would like to vent anger, and we remember about "whipping boy", unconsciously, of course. Go to the nearest market and begin an opera in three acts: we release stinging frazochki towards managers, managers are trying to cope with the negative. The public is indignant.

It is said that a happy man will never be rude in transport, gossip and scandals. It is obvious that we have personal problems. And the desire to vent anger - an attempt to get rid of the burden.

What to do?

To solve problems. Smer with them, if they are unsolvable. Read item №5. Particular attention is paid to the paragraph on education and culture. Remember that a negative drain on others will not solve our problems. And just add them to the outside and may give rise to someone's inner Commander. And we now know that jokes with them are bad.

How do you feel when communicating with the staff?